★★★★★

This review is long overdue. I’ve been using Spartan for several years, and I couldn’t be happier with the service they provide. Enrique and his team always come prepared and are ready to help. Enrique has excellent communication skills, along with the knowledge, understanding, and expertise to get the job done right. He consistently demonstrates professionalism, respect, and kindness in every interaction. While I never want to have to call, it’s reassuring to know that Enrique and his team are always there when I need them. If you’re looking for a company you can trust, Spartan won’t disappoint.

★★★★★

I have known some of the people that have worked here for quite a while but I have never needed anything done until this morning when my hot water heater leaked all over my utility room. I called them at 7:35 and got a call back from Anthony and he said he would be there by 10. He showed up, installed a new hot water heater and was done at 12:15. That’s impressive. He was professional, compassionate and very efficient. Yes, I probably could have done this myself, but when you can pay a true pro like Anthony to do it in 2 hours, sign me up! Thank you again Spartan for your professionalism and willingness to help someone out. I am a customer for life. But most of all, thank you to Mason and Anthony for providing perfect service! I hope yall have a great weekend.

★★★★★

After carefully researching plumbing companies, I’m very glad I chose Spartan Plumbing. Anthony, the technician who came out, provided outstanding service from start to finish. He went above and beyond to resolve my water leak efficiently and professionally. What stood out most was his patience and willingness to thoroughly answer all of my questions while clearly explaining the repair process and available options. His professionalism, expertise, and attention to detail made the entire experience stress-free. I truly appreciated the high level of service I received and would highly recommend Anthony and Spartan Plumbing to anyone in need of reliable plumbing services.

★★★★★

UPDATE: I believe it is important to update my original review based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

★★★★★

I thought I had a leak in my bathtub but it ended up being entirely my fault due to not using caulking properly. The service tech showed up in a timely manner and he examined my situation and couldn't find a leak even after crawling under the house. He left and within 5 minutes I had to call him back to check my shower head and he was so calm and cool about it. The shower head forced the water to the underside of my strip caulking, flowing down to the corner of the tub and to the floor so it looked like a leak but it wasn't...even though this was a little embarrassing, the tech treated me respectfully and did a through job. The fist phone call to them was also pleasant and they booked the next day for services with follow up text messages. I recommend Spartan Plumbing services to anyone seeking help with plumbing issues,, especially in Roy as the first company I called could not service this area. There is a service fee but very reasonable and I am definitely calling them again if needed.